Shipping & Returns

Pickup

Two pick-up points:

  • Caulfield North (29 Crimea Street) flexible pick-up time 
  • South Yarra specific time

More pick-up instructions will be sent after purchase.

Shipping

Our standard shipping cost is a flat rate of $10 for Australian addresses and $15 for express post.

For international shipping (including New Zealand), please contact us.

Usually, our orders will be dispatched the same day or the next business day from when our batch is done.

Please make sure your details are correct at checkout, The address and email you provide are used for the dispatch of your order. On average, orders take 2 to 5 business days to reach you. Shipping to any remote area can take up to one week.

If we can, we will help to locate any missing orders however we are not responsible for any postal or courier services actions. Once your parcel leaves us we have very limited control.

Returns

You may be able to return or exchange your purchase. It is dependent on many variables. Please chat with us to discuss your options. We are happy to help if we can.

If there is a fault with your product, we will happily replace the item if possible. If it is not possible for us to replace the item we will offer you a refund.

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